Don't worry...be happy now

Do you remember the song Don't worry, be happy?  Such a simple little melody. We're times more simple and happy then?  Some things seem so complicated now. You used to call and talk to a person who would be very willing to help you solve a problem. Now,you press 1, then press 5, and so on while recorded messages direct you to keep pressing numbers on your phone and picking option after option. All you want is a person who can help you. And in the end you might finally reach a person only to be put on hold listening to music for such a long while that you think maybe you should hang up.  But then you realize that if you hang up you will have to start the whole process again. 

  Is this really progress? Or am I just being old fashioned?